Refund policy

Last Updated: January, 2026

At Kunda Kids, we want every family to be delighted with their order. We’ve set it out clearly below so you know exactly what to expect.

Made-to-Order Products

All Kunda Kids products are made to order by our trusted fulfilment partner. This helps us reduce waste and create thoughtfully produced items. As a result, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.

However, if your order arrives with a manufacturing fault or error on our part, please contact us, and we will make it right, and we will cover the cost of return shipping. 

To process the return, the item should be returned in its original, unused, and resalable condition, including all original packaging and tags (where applicable). Please also provide proof of purchase, such as your order number or receipt, for all fault claims, replacements, or refunds.

Kunda Kids reserves the right to refuse a return if the item does not comply with the policy's conditions (e.g., missing proof of purchase, item is not in the required condition, or the claim is outside the 30-day window)

We're unable to exchange discounted items

Faulty, Damaged or Incorrect Items

If your item arrives misprinted, damaged, or defective, please contact us within 30 days of receiving your order.

To help us resolve this quickly, we may ask for:

  • A clear photo of the item
  • A brief description of the issue

Once confirmed, we will arrange a replacement or refund at no cost to you.

If your package is lost in transit, you must submit a claim within 30 days of the estimated delivery date.

Returns Process

  • Please do not send items back without contacting us first.
  • Once a return is approved, items are sent directly to our fulfilment partner. 
  • Return addresses are automatically set based on where your order was produced. Using a different address may result in delays or the return being lost.

Return Addresses by Fulfilment Location

Returns should be sent to the address corresponding to the fulfilment location of your order:

United Kingdom
Antar 2 Headway Road
Wolverhampton
West Midlands
WV10 6PZ
United Kingdom

United States & Mexico
217 Wrangler Drive
Coppell, Texas
75019
USA

Canada
Unit 3, 3500 Laird Rd
Mississauga, ON
L5L 5Y4
Canada

Spain
Travessía Prat de la Riba, 91–95
08849 Sant Climent de Llobregat
Barcelona
Spain

Latvia
Lidostas parks
Marupe, Marupes nov.
LV-2167
Latvia

Australia
Apparel orders:
40 Tanimbla Street
Kedron, Queensland 4031

Non-apparel orders (excluding phone cases):
338 Albert St
Brunswick VIC 3056

Phone cases only:
6 Axis Crescent
Dandenong South VIC 3175

Japan
Komiyaji 817-3
Shinwamachi
Amakusa
Kumamoto Prefecture
863-0101
Japan

Brazil
Rodovia Santos Dumont, 4791
Armazém 111, Galpão 02
Empreendimento Caxias Park
Parque Paulista
CEP 25251-460
Duque de Caxias – RJ
Brazil

Unclaimed or Incorrect Address Deliveries

If a delivery address provided is incorrect or incomplete and the parcel is returned, we are unable to cover reshipping costs. In cases where a package is unclaimed or deemed undeliverable after reasonable delivery attempts (defined as 30 days from the initial shipping date), the order may be donated to charity at our discretion.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of sealed goods such as face masks and other intimate apparel or similar items once opened. 

Special Note for EU Customers

Under EU consumer law, personalised or made-to-order items are exempt from the standard right of withdrawal. This includes:

  • Products made to your specifications
  • Sealed items unsealed after delivery for hygiene reasons

Customers in Brazil

Customers in Brazil may request a return within 7 days of receiving the item, provided the product is unused and undamaged. Photo evidence is required, and each request is reviewed individually in line with local regulations.

Need Help?

If something doesn’t look right, please contact us before returning anything. Our team is here to help and ensure you have the best possible experience with Kunda Kids.

You can reach us at:
support@kundakids.com 

Policy Updates and Amendments

Kunda Kids reserves the right to amend this Shipping and Delivery Policy at any time. The most current version of the policy will always be posted on our website and supersedes all previous versions.

Thank you for supporting Kunda Kids and Kunda and Friends. Every order helps us continue creating joyful, culturally rich content for children around the world.